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Eylean, UAB
Registration code: 305144121
VAT Code: LT100012373215
Head office
Gedimino pr. 50 LT-01110, Vilnius, Lithuania +370 695 35949 info@eylean.com
Sales inquiries
More about Eylean company details.
Service Availability
The technical support team is in UTC+02 (EET) timezone and is available from 9:00 AM till 7:00 PM from Monday to Friday excluding national holidays of Lithuania. For any technical issues and support requests related to Eylean board and Eylean server contacts support@eylean.com.
Response Times
Our technical staff will evaluate the severity of the issue and respond to it by priority. Lower priority means longer response time (max. 3 business days), higher priority – shorter response time (max. 1 business day):
- Low priority – Enhancements, feature request, general errors, questions/consultations related to software use.
- Medium priority – Errors preventing from using feature in Eylean, server related issues, TFS integration related issues.
- High priority – Critical software crash, data corruption, installation problem.
Updates
Eylean board and Eylean server updates are free of charge and apply to both commercial and trial license owners.
Limitations
UAB Eylean shall have no obligation to provide technical support concerning the software due to any:
- Misuse, or malfunction of hardware or operating system.
- Repairs or modifications to the software made by other than UAB Eylean which have caused damage to the software.
- Customer’s connection of a device or a program to the software which makes support impractical or which has caused damage to the software or which is not included.
Learn more about our privacy policy.